SilverLake

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Motor Industry

SilverLake BPO focus on entire motor claims recovery and dispute management operations to a third party provider, it would be able to tap into a team of trained insurance specialists and leverage proven tools, methodologies and quality assurance processes. This would in turn, allow management and staff to increase its focus on its core business. In the scope for transformation included key processes within the client's general insurance business debt recoveries collections and dispute management of claims.

SilverLake BPO focused on transforming the key processes of the client's motor claims recovery business to eliminate system inefficiencies and reduce the claim life cycle. By re-engineering the delivery teams to include insurance specialists, creating activity-based teams, implementing distributed workflow processes, establishing effective communication frameworks and designing efficient tracking systems. SilverLake BPO was able to minimize costs and increase revenue, while improving quality and efficiency.