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Specialized Capabilities

SilverLake partners with clients across various industry verticals, including Banking, Insurance and Telecom among others. SilverLake BPO successfully supports multiple ERP platforms of its clientele, which include pre-configured processes, industry frameworks to deliver specialized services in multiple languages through a robust delivery network spread across the country.

Key features of the SLDS BPO solution

  •  Realigning processes by type and complexity, thus increasing efficiency and reducing processing time.
  •  Restructuring the team for maximum effectiveness by appointing specialist groups according to skill sets.
  •  SilverLake BPO implemented a communications model.