SilverLake

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Facilities

  •  Morethan 9000 sqft of operational area.
  •  Diversified Locations.
  •  Morethan 200 Work Stations.
  •  We serve 24 by 7 and 365 days a year to suit all time zones.
  •  Fiber optic based leased line for high speed internet connection.
  •  24 by 7 power supply, backup UPS and Generators.
  •  15 Servers are all put on UPS with 3.5 hours backup.
  •  Nortel Switch based 100 mbps intelligent network.
  •  Secure VPN, protected by SonicWALL TZ 190 firewalls.
  •  Designer furniture and infrastructure.
  •  Adequate storage area with full Security.
  •  Recreation facilities for Employees.
  •  Audit polices.
  •  Physical security.
  •  Back-up procedures and System Monitoring Control.
  •  ID cards for staff security and their access rights.
  •  Mobile Phones, PDAs, USB thumb drives, Cameras, etc. strictly restricted.
  •  Highly Secured Firewall.
  •  Connectivity.
  •  Leased line service serves 24 by 7 support and 99.9% uptime guarantee. Alternate leased lines. SilverLake BPO provides totally secure, high-level service as per privacy policy.
  •  User Restrictions.
  •  Computers have scheduled lock timings for computer screens. Public areas do not have computers to access internal network. All users have centrally managed antivirus software for updates of virus definitions. Policy based availability of access to internet. Each computer has unique number to keep track of performance issues/complaints.